Refund & Cancellation Policy
Last updated: September 1, 2026
Subscription plans
Managed Video Marketing plans are billed monthly in Indian Rupees (₹) and renew automatically. Subscribing, pausing, and cancelling are all arranged directly with our team rather than self-service — reach out and we'll take care of it right away. Cancelling stops future billing, but we don't refund the portion of the current billing period already paid for. Work already delivered and approved within a billing period is not eligible for a refund.
Editing Services credits
Editing Services credit top-ups (minimum ₹10,000) are a prepaid balance arranged directly with our team and are non-refundable once purchased — but credits don't expire, so an unused balance stays available to spend whenever you're ready. If a specific request is cancelled before work has started, the credits spent on it are returned to your wallet balance as credit, not as a cash refund.
Approved deliverables
Once a final deliverable is approved and ownership transfers to you (see our Terms of Service, Section 4), that project is considered complete and isn't eligible for a refund. If you're not happy with a draft, use the revision flow on the request before approving it — that's the fastest way to get it right.
Billing errors
If you believe you were charged in error — a duplicate charge, a charge after cancellation, or similar — contact us below and we'll investigate and correct it.
Contact
Questions about this policy: hello@zasperstudio.in